Customer Service Agent - Italian Speaking
PeopleCert
- Αθήνα
- Μόνιμη
- Πλήρης Απασχόληση
- Ensure that customer inquiries are dealt with in accordance with the performance and service standards as laid down by PeopleCert.
- Ensure that relevant correspondence is handled within the set KPI standards.
- Ensure that all complaints and inquiries relating to the work are answered in accordance with set procedures and guidelines.
- Monitor, delegate and answer all queues from inbound requests (i.e. email, chat, phone and social media) within set KPI standards.
- Train and co-ordinate new partners’ and customers’ on-boarding according to the standards set by the international business units.
- Ensure that the working environment is secure and orderly during all shifts and dress code is in accordance with standards set for Customer Service employees.
- Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results.
- Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones.
- Bachelor’s degree any discipline will be an asset
- Minimum 1 year experience in similar position/ function
- Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
- Passionate with Customer Service
- Excellent command of the English and Italian language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus).
- Advanced computer literacy is required. ECDL Advance level certification would be considered a plus.
- Excellent interpersonal, verbal, and written communication skills.
- Well organized, self-driven, flexible and able to work in a high-volume, fast- Internal paced, and deadline-driven environment
- Monthly Bonus upon Performance 💳
- Work in an international, dynamic and fun atmosphere
- Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓
- Complimentary coffee and tea in all our premises ☕
- Huge learning experience in using best practices and global environment
- Constant personal and professional development 🥇
- A basic or enhanced Disclosure Barring Service (DBS) check
- Right to Work in the UK check (including nationality, identity and place of residence)
- HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)
- Financial background check
- Employment reference check
- If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK