German Customer Service for Electronics Company - Athens
- Αθήνα
- EUR 1.350 το μήνα
- Μόνιμη
- Πλήρης Απασχόληση
- Provide the highest level of support to our customers via phone and email on a range of issues.
- Give accurate, valid and complete information by using the right procedures.
- Be the owner of the customer query and ensuring a timely resolution and response.
- Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner.
- Meet and exceed our customer service quality goals, compliance regulations and productivity targets.
- Create amazing customer experience that people value and we are proud of.
- Be responsible to follow the direction of management and provide feedback.
- Native or proficient level of German (C2).
- Intermediate level of English (at least B2) both verbal and written.
- Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills.
- Analytical and problem solving skills with strong attention to detail.
- Desire to learn and advance, be a curious investigator and problem solver.
- Must hold EU citizenship or valid work permit for Greece.
- Be a local candidate or willing to relocate to historic Athens, Greece.
- Operating hours: Monday to Friday: 10:00 – 19:00 (Greek time zone)
- Saturday to Sunday: 10:00 – 18:30 (Greek time zone)
- Monthly gross salary: €1,350
- €1500 welcome bonus
- Bonus scheme: Up to 10% of the salary/month based on KPI performance
- Extra Private medical insurance (Generali)
- Meal allowance: €5 per working day (Up Hellas card)
- Flight to Athens
- Airport taxi pickup
- 4-week Airbnb accommodation
- Full support with hiring documentation and local setup
- Be part of an international leader in connected technologies
- Office-based environment with strong team culture
- Clear bonus structures and career development opportunities
- Comprehensive relocation support for those moving to Athens