Live Operations Specialist
WELCOME
- Αθήνα
- Μόνιμη
- Πλήρης Απασχόληση
- One of the highest-rated global transportation companies with a rating of 4.9/5 stars
- 216 destinations with a goal to reach 350 by 2024
- Over 2,000 travel partners including 1,000 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month
- Over 1.5 Million happy travelers every year
- Saving transfers that are at risk of being canceled
- Regularly keeping Live Ops Supervisor updated with Live Ops status and any feedback gathered from drivers
- Taking action during the weekend if any unexpected events pop up in order to protect the destinations (eg. block operation in specific destinations)
- Monitors Live Ops list in CRM and takes all actions necessary to ensure non-assigned transfers are operated by Drivers.
- Interacts with drivers on a daily basis via driver support channels.
- Communicates with the Live Ops Supervisor on any urgent matters.
- Communicates with customers when needed (clarifications regarding correct flight number, name of vessel, inform them whether a split transfer is needed to be done) via call or email.
- Communicates with the rest of the team giving valuable insights.
- Any other projects that may occur like doing EM for tours, communicating with driver communities and asking for information about their city events, etc.
- Bachelor's Degree in Economics, Social Studies or a related field
- 1-year minimum in a Startup, Logistics Company, Travel Company, or any related Industry
- Preferable experience in Customer Support or Live Operations background
- Excellent written and verbal communication skills in English
- Feels comfortable working on afternoons and weekends
- Solution-oriented
- An analytical mind and out-of-the-box thinker
- A friendly and upbeat personality
- Digital native: fluent in web and digital technologies
- Flexible work from home policy
- Private Health Insurance Plan
- Vibrant and fresh work environment at the center of Athens
- The tools you need to successfully perform your daily tasks
- The unique opportunity to join “the next big thing” at the ground level.