IT Systems Support Specialist

• Configuring and maintaining the industrial business applications and Operational Technology (OT) environment of Komotini’s Power Plant.

• Identifying and leading the implementation of new projects with regard to business applications/ networks.

• Monitors and supports the designated business applications and/ or OT environment and systems’ integration to meet Komotini’s power plant’s requirements. Ensures that the applications are up to date with the latest patches and updates.
• Provides support with IT/ OT and industrial applications related issues and troubleshoots/ resolves related problems in a timely manner.
• Undertakes IT related Project Management tasks with regard to industrial application projects and identifies opportunities for enhancing efficiency and ensuring applications' sustainability.
• Liaises with Industrial IT/OT vendors for incident resolution and maintenance related tasks.
• Ensures business continuity by identifying the root cause of IT/OT related incidents and liaises with external IT support for their resolution.
• Monitors Service Level Agreements with application vendors regarding maintenance & support services to guarantee quality.
• Safeguards the organization’s IT and OT Security guidelines/ policies.
• Develops a knowledge library as well as an archive of relevant documentation to ensure business continuity.

• 3-5 Years on a similar role in an industrial environment
• Experience in managing IT/ OT projects
• Engineering or Computer Science degree
• OT Environment & Segmentations
• Good knowledge of Greek and English language
• Industrial Automation
• IT/OT Integrations
• Knowledge of industrial protocols, networks, and devices, such as Modbus, OPC, Ethernet/IP, Profibus, DNP3, IEC 61850, etc.
• Knowledge of cybersecurity principles and practices, such as encryption, authentication, authorization, access control, etc.
• Knowledge in project reporting

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