HR Director BPO - EMEA
TTEC
- Αθήνα
- Μόνιμη
- Πλήρης Απασχόληση
- Assist with the development of the annual global human capital strategic plan. Work with the Human Capital teams to develop strategies to optimize employee engagement and drive business results at each site. Ensures site compliance with all policies and procedures.
- Ensure client and site leadership are effectively executing TTEC's human capital strategies to drive performance, optimize pay, reduce attrition and effectively oversee employee career opportunities. Ensures that service delivery leadership and site management are effectively using Human Capital Systems to maximize site and client profitability.
- Work with project/program leadership teams to ensure effective usage of human capital resources for each site.
- Lead all program launches and effectively integrates with the human capital delivery team.
- Work with the business development team to help grow the region and ensure TTEC's human capital strategies are properly represented in all proposals. And oversee restructuring when regional changes are needed such as sunsetting programs or locations, moving employees amongst programs, or supporting operational efficiencies.
- Work with global best practices and teams on employment brand, representing the EMEA cultural mindset and employee positioning for both external candidate and internal employee marketing and communications.
- Bachelor’s Degree or similar qualification
- 10+ years of progressive human capital or human resources experience ideally from a BPO or similar services industry across the EMEA region.
- Talent Acquisition strategy and knowledge across the EMEA region
- Effective leadership and management skills across EMEA geos
- HR Operations or similar experience
- Competitive salary package including variable incentive bonus opportunity
- Comprehensive benefits package
- Health and wellness program, including employee assistance
- Employee recognition programs, professional development, tuition reimbursement
- Learning and career growth opportunities via our global footprint
- Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
- Work from home with travel when needed. This is a remote based opportunity in either the UK, South Africa, Greece, Bulgaria, Egypt or Poland.
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