Technical Support Engineer

OKTO

Μαρούσι, Αττικής
Μόνιμη
Πλήρης Απασχόληση

Πριν 1 μήνα
Κάντε αίτηση εύκολα

OKTO’s continuous growth demands high-caliber candidates, who can demonstrate professionalism, passion, and creativity. For those who come on board, we offer significant career advancement, challenges, and a runway for growth.OKTO (www.oktopay.eu) powers digital payments for every entertainment, leisure, and gaming environment. Our unified payment platform combines secure, real-world transactions with the most powerful payment technology to create immersive payment experience for both merchants and their users.Since 2019, OKTO has been improving payment interactions for online and retail gaming and introducing frictionless payments with its local knowledge, sector expertise and international capabilities.The expanding business now employs over 100 payment experts, gaming insiders and software engineers, serving some of the most exciting international markets including, Brazil, Romania, Italy, Greece, Germany, the UK and Spain.SummaryWe are currently looking for a competent Technical Support Engineer to provide 2nd Level production support on a regular basis while identifying, troubleshooting and providing solutions on customer problems.The ideal candidate must have relevant working experience, analysis and reporting skills.Responsibilities

Effective client communication in order to provide 2nd Level production support on a regular basis and additionally on call on a rotation basis.
Investigate UAT and Production issues
Identify, troubleshoot, and provide solutions on customer problems
Maintain knowledge repository for issues (description, sets to reproduce, solutions)
Offer the most suitable solution to customers' issues and become their trusted partner
Responsibility for providing best possible 2nd level support for technical inquiries, this includes technical processes questions, system failures, software bugs, or performance issues
Challenging tasks in analyzing the behavior of technical systems and steering internal effort to resolve issues that are occurring for customers
A possibility to perform minor enhancements or configuration changes of existing customer’s systems
Monitoring of the performance of our platforms and react to relevant incidents

Requirements

Degree in IT, Computer Science, Computer Engineering, System Management, Information System Management
Relevant working experience of 2-4 years
Exceptional knowledge in Microsoft Office tools (Excel/Word/PowerPoint/Outlook etc.)
Skills in data retrieval, analysis and reporting (e.g. SQL, pivot tables techniques, dashboards, etc.)
Experience in SQL & relational databases
Experience with incident management and collaboration tools (i.e. Jira/Confluence)
Highly appreciated will be the familiarity with IT Service Management and ITIL processes.
Excellent knowledge of English;
Basic knowledge of monitoring tools
Able to work in shifts or on call

Benefits💸 Competitive remuneration package according to your experience🌍 Opportunity to work in a fast-paced international companyFriendly, motivating, and challenging environment where you can thrive and develop your skills📚 Continuous training for all your learning and development needs⭐Career advancement and organized feedback framework#LI-Hybrid

OKTO