IT System Operators

• System monitoring (24x7) - using various tools for checking any system malfunction, troubleshooting the same and allocating to various technical teams in case of a need.
• Performing routine checks and initial investigation in case of problems reported by various internal and external entities.
• Incident and request management – Being in charge of all ongoing incidents and taking them to the resolution with active participation and coordination between all resolving entities. Keeping track of all communication within the ticket.
• Troubleshooting undocumented problems based on previous experience and with help of other shift members.
• Daily cooperation with ICOs (Visa, Mastercard, UPI, American Express) and their technical departments.
• Technical tasks-oriented position and it does not include direct communication with cardholders or any kind of direct end client support activities.

• Good general understanding of IT technologies.
• Advanced knowledge of Windows operating system including Office package, standard applications.
• Previous experience in one or more of the following areas: Networking, Server environment, SQL, AS/400 system environment.
• ITIL/ISO 20000 certificate will be considered an advantage.
• Good knowledge in English, both verbal and written.
• Availability to work different shifts, including weekends.
• Eligible to work in the EU on full-time permanent basis without the need of employer sponsorship.

• Highly interested in learning and adopting to changing environments.
• Strong interpersonal skills with an orientation towards customer service.
• Strong planning, time management and reporting skills.
• Ability to prioritize tasks when multiple issues are ongoing.
• Self-motivation with good team spirit.

• Work in dynamic, stable, international environment.
• Excellent career prospects within a dynamic and multinational organization with leading position in the market and ambitious expansion plans.

Euronet Worldwide