Application Support Engineer
Live Nation Entertainment
- Αθήνα
- Μόνιμη
- Πλήρης Απασχόληση
- Feed into the design and automation of tools, services, APIs, client and fan facing applications.
- Providing 2nd/3rd line support to internal Ticketmaster teams
- Supporting wider Ticketmaster teams to help troubleshoot using product and technical knowledge
- Independently learn new technologies and master the Ticketmaster products and services so that you can provide 'full-stack' diagnostics, when necessary, to help determine the root cause of issues, where appropriate help our integrators through their issues.
- Attend discovery sessions and where appropriate daily stand-ups with software and platform engineering teams.
- Providing accurate, constructive feedback with positive engagement to other Ticketmaster teams is a vital responsibility.
- Perform periodic on-call duty as part of a global team monitoring the availability and performance of the Ticketmaster sites and APIs used by third-party services, as well as the various internal services and systems on which these interfaces depend.
- Ensure integration documentation is up to date and to a high standard, this team will provide the subject matter expertise to ensure we offer a high-quality service to our integrators.
- Provide technical assistance to other business units for all issues on operating the production environment.
- Support and troubleshoot with integrators during API onboarding and upgrades.
- Support operations teams in troubleshooting issues they face with API requests and data feed solutions, whilst ensuring that how-to guides are continually improved.
- Updating and maintaining API documentation and taking appropriate internal documentation as a starting point to creating external-facing integration documentation.
- Using expertise gathered from working with integrators to help UAT API enhancements.
- Advanced troubleshooting techniques with in-house and external technologies
- BA/BSc degree in computer science or related field or relevant work experience in lieu of degree.
- 5 Years IT expereince
- Proficiency in PowerShell/Shell Script for operations scripts and text processing is expected.
- Troubleshooting skills ranging from diagnosing low-level API request issues to large-scale issues with correlating data between various APIs. Knowledge of Swagger.
- Experience with Git.
- Experience working in an agile development environment.
- Experience with Jira, Jira Service Desk, confluence, and log analysis tools such as Kibaba and Grafana.
- Experience of .Net based applications and / or Java based applications on linux
- Understanding of networking principles and the ability to use basic network troubleshooting tools
- Prior experience in a fast-paced environment, resolving multiple interrupt-driven priorities simultaneously.
- Working knowledge of one or more database products (MSSQL, MySQL, etc.)
- Containerisation and knowledge of Kubernetes.
- AWS
- Experience with Incident and change management, ITIL
- Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high-quality work on time and on task; I take the time to do things right
- Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others
- Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely
- Passionate and motivated, resourceful, innovative, forward-thinking
- Committed and able to adapt quickly
- You have experience in working within an agile environment
- Excellent collaboration skills to enable full cooperation with the wider Technology teams
- Strong communication skills and the ability to collaborate closely with remote team members.
- Ability to work independently whilst ensuring that new knowledge; is shared with peers, and fed back to the wider technology team.