Group IT Service Desk Engineer

Printec Group

Αθήνα
Μόνιμη
Πλήρης Απασχόληση

Πριν 2 μήνες

Job Description:We are PrintecPrintec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years.From click & collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solution, we aspire to make digital transactions safer, faster and easier.Through our solutions and services, we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance.Did you know that Printec is behind your daily transactions?Watch the to discover some of our business solutions.Responsibilities

Serve as the primary contact for all IT-related support queries from end-users via phone, email, and tickets, ensuring efficient incident logging, classification, and immediate restoration efforts for IT services.
Deliver first-line support for computer systems, software, hardware, and mobile devices, linking incidents to relevant records for comprehensive issue tracking.
Commit to resolving incidents swiftly in line with Service Level Agreements (SLAs), while monitoring IT service metrics, infrastructure health, backups, and security, providing insightful reports on their performance.
Execute basic IT administrative duties across on-premise and cloud environments, enhancing the IT knowledge base with FAQs, troubleshooting guides, and documentation for common issues.
Educate end-users on utilizing self-service tools and knowledge resources, reinforce Group policy adherence, evaluate incident escalation effectiveness, and maintain precise incident ticketing documentation.
Uphold ITIL standards, especially in Incident Management, to ensure high-quality IT support and continuous service improvement.

Requirements:

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
Proven experience in a similar IT Service Desk or technical support role.
Strong knowledge of ITIL processes, particularly Incident Management.
Excellent communication and customer service skills.
Proficiency in using ticketing systems and remote assistance tools.
Troubleshooting skills for computer systems, software, hardware, and mobile devices.
Ability to work independently and as part of a team.
Strong attention to detail and a commitment to delivering high-quality support.
Adherence to regulatory requirements and a commitment to upholding Group policies.
Excellent command of the English and Greek language

Benefits:

Competitive salary
Ticket restaurant card
Group private health & life insurance program
Flexible working arrangements
Opportunities to participate in trainings
Certified work environment by SHARE Equality Label®
Certified as a Great Place to Work®

As part of our dedication to diversity, Printec is committed to Equal Employment Opportunity without regard for race, nationality gender, disability, sexual orientation, gender identity, or region.Printec regrets that due to the large number of applications received, we will only contact those who solely correspond to the job requirements as listed above. All applications will be treated with strict confidentiality.

Printec Group

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