Front Office Agent / Receptionist
Wavemaker Hospitality Προβολή όλων των θέσεων εργασίας
- Αθήνα
- Μόνιμη
- Πλήρης Απασχόληση
For the 2026 season, we seek experienced and talented individuals to join the award-winning Atlantica Belvedere 5* Hotel in Kos Island as a Front Office agent.As a Receptionist, you are an integral part of our commitment to delivering exceptional guest service, combining efficiency, courtesy, and professionalism to ensure a memorable and seamless stay for our valued guests.Responsibilities
- Greet and welcome guests with warmth and professionalism, creating a positive first impression.
- Effectively address guest inquiries, providing accurate information about the hotel facilities, services, and local attractions.
- Efficiently handle room reservations, ensuring accuracy and timely confirmation.
- Collaborate with other departments to meet specific guest requests and preferences.
- Create a welcoming and friendly atmosphere, fostering positive interactions with guests.
- Serve as a central communication point between guests and various hotel departments.
- Conduct smooth and expedited check-in and check-out processes, adhering to established procedures.
- Handle guest payments accurately and securely, utilizing the hotel's payment systems.
- Maintain accurate and up-to-date guest records, ensuring confidentiality and compliance with privacy regulations.
- Address guest concerns or issues promptly and professionally, seeking effective resolutions.
- Bachelor's degree in hospitality management, business administration, or related field.
- Minimum of 2 years of experience in a front office, customer service, or hospitality role
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders.
- Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions
- Knowledge of hospitality industry best practices, including customer service and guest experience.
- Proficient in English & German
- Strong computer skills, including MS Office proficiency and hotel management system experience.
- Competitive salary and other benefits (as per local legislation)
- Advanced opportunities for professional growth
- Accommodation (if necessary) and board
- Participation in educational programs
- Diverse and multicultural environments
- Professional skills development
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