Patrique Mercier Recruitment is excited to announce an opening for an Estonian Speaking Technical Support Advisor! This role is ideal for individuals who are fluent in Estonian and have a passion for helping customers navigate technical challenges.As an Estonian Speaking Technical Support Advisor, you will provide top-notch assistance to Estonian-speaking customers, troubleshooting and resolving issues related to our products and services. Your expertise will be essential in ensuring a smooth and satisfactory customer experience.Join us and be a part of a supportive team that values your contributions and offers opportunities for personal and professional growth!Responsibilities
Deliver high-quality technical support to Estonian-speaking customers via phone, email, and chat.
Troubleshoot and resolve a range of technical issues concerning hardware, software, and networking.
Accurately document customer interactions and maintain comprehensive support records.
Collaborate with other team members to improve support processes and share insights.
Stay informed about product updates and company policies to provide accurate assistance.
Maintain a professional and positive attitude in all customer interactions.
Requirements
Fluency in Estonian and English, both written and spoken.
Experience in technical support or customer service is preferred but not mandatory.
Strong analytical skills and the ability to troubleshoot effectively.
Excellent communication skills, both verbal and written.
Able to work independently and manage time efficiently in a remote work environment.
Attention to detail and a commitment to delivering exceptional service.
Basic understanding of software, hardware, and networking principles.
Proficient in using various computer systems and applications.
Willingness to learn and adapt to new technologies and processes.
Eligibility to work in the EU without restrictions.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
