Customer Service Representative (German)
David Kennedy Recruitment
- Αθήνα
- Μόνιμη
- Πλήρης Απασχόληση
- Handle all incoming contacts from customers through various channels (phone, email and chat)
- Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
- Act as a key focal point for our leading partners by answering basic questions and general enquiries, cancellations and amendments
- Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
- Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners
- Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
- Previous work experience in customer service/support roles
- Car rental experience is preferable
- Hospitality experience
- Passionate about customers and customer service
- Problem-solving skills
- Upbeat and positive attitude
- Ability to identify, apply and explain your product and/or service expertise with clarity
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- 25 days’ annual leave per year
- 8 hours shifts covering line opening hours 8 AM to 7.30 PM
- Private health and life insurance
- Relocation support
- Guidance and tools to reach your full potential