German-speaking Singapore Airlines Customer Service Support
City Job Offers
Αθήνα
Μόνιμη
Πλήρης Απασχόληση
Πριν 29 ημέρες
Embark on an exciting journey with Singapore Airlines in Athens as a Customer Service Agent, where your role is crucial in maintaining our reputation for exceptional customer care and operational excellence. About the Company Singapore Airlines is a renowned for excellence and high-quality service, Singapore Airlines stands as a global icon in air travel, committed to making every journey a memorable experience for our passengers. Your Profile Fluent in German and proficient in English, both verbally and in writing Passionate about providing exceptional customer service across various channels Skilled in navigating data entry and utilizing diverse software tools efficiently Capable of resolving customer concerns effectively, contributing to a flawless travel experience Your Responsibilities Address customer inquiries promptly and accurately, ensuring satisfaction and loyalty Accurately document customer interactions in databases and follow through for resolution Provide detailed and correct information about COVID-19 procedures, travel requirements, fare rules, and ticket reissuing Guide customers effectively, especially in scenarios involving special assistance, refunds, or itinerary changes Cultivate professional relationships with customers, offering empathetic support consistently Work collaboratively within a team to contribute to a positive and productive work environment Uphold data confidentiality and contribute to service improvement with constructive feedback Benefits An extensive training program in English, equipping you with the skills for success Flexible working hours, including options for overtime and holiday shifts Initial assistance with accommodation and settling in Athens A competitive local salary package with performance and holiday bonuses A comprehensive array of employee benefits and discounts Join us at Singapore Airlines and start your journey towards professional growth and exciting cultural experiences in Athens. We look forward to welcoming you aboard!
