Patrique Mercier Recruitment is pleased to offer a fantastic opportunity for Swedish speakers! We are in search of a Swedish Speaking Airline Customer Service Agent to join our dedicated and enthusiastic team. This role is tailored for individuals who are passionate about delivering top-notch customer service within the airline sector. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!Responsibilities
Deliver exceptional customer support to Swedish-speaking airline customers through phone, email, and chat.
Assist customers with questions regarding flight bookings, cancellations, and modifications.
Resolve customer complaints efficiently, ensuring a high level of satisfaction.
Provide accurate information on airline services, policies, and current promotions.
Maintain clear and thorough records of customer interactions and transactions.
Collaborate with team members to meet performance milestones and enhance overall customer satisfaction.
Stay abreast of industry changes and airline updates to offer informed assistance.
Requirements
Fluent in Swedish (native proficiency) and proficient in English; additional language skills are a plus.
Previous experience in customer service, particularly in the airline or travel industry.
Strong verbal and written communication skills.
Ability to manage inquiries and resolve issues with professionalism and empathy.
Familiarity with customer service software and CRM tools is advantageous.
Willingness to work remotely and adapt to flexible scheduling as needed.
Excellent problem-solving skills with a dedication to customer satisfaction.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
