Patrique Mercier Recruitment is excited to announce an opening for a German Speaking Online Shopping Advisor! We are looking for dedicated individuals who are passionate about delivering outstanding customer service to our German-speaking clients in the online shopping space.In this role, you will assist customers with their inquiries, offer personalized product recommendations, and resolve any issues they may encounter during their shopping experience. If you thrive in a dynamic environment and enjoy helping customers, we would love to hear from you!Responsibilities
Assist German-speaking customers with online shopping inquiries via chat, email, or telephone.
Provide accurate product information and tailored advice to enhance customer satisfaction.
Effectively resolve customer complaints and issues swiftly and professionally.
Stay updated on current product offerings, promotions, and company policies.
Document customer interactions and feedback to improve service quality.
Collaborate with the customer service team to enhance overall customer experience.
Participate in ongoing training to keep up-to-date with best practices in customer service and retail.
Requirements
Fluency in German and English, both written and spoken.
Strong commitment to customer service, particularly in an online retail environment.
Excellent verbal and written communication skills.
Ability to handle multiple customer inquiries effectively in a fast-paced setting.
Detail-oriented with a focus on providing high-quality service.
Experience in customer support or e-commerce is preferred.
Familiarity with digital communication tools and e-commerce platforms.
Proactive and adaptable in addressing diverse customer needs and situations.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
