Customer Service Representative Seasonal
Ferryhopper
- Μοσχάτο, Αττικής
- Προσωρινή
- Πλήρης Απασχόληση
If you want to know more about the team, read about .The RoleSelling ferry tickets creates a whole host of questions from our customers, and we pride ourselves on the highest level of customer support in the market. Last year our customer support team interacted in over 100.000 different conversations with different customers; keeping them satisfied is no small task, but if you feel up to it, we want to hear from you! We are looking for a multilingual customer support agent to join our fast-growing team in Athens.The successful candidate will be responsible for handling customers’ requests and maintaining an excellent tailor-made customer experience. We value people who take pride in their work and enjoy the challenge of delivering outstanding results.Requirements
- Excellent communication in English
- Familiar working with apps and new technologies / Computer literacy
- Bachelor’s degree in Tourism/ Business Administration or any quantitative subject
- Quality focus and multitasking in a fast-paced environment
- Dedication to going above and beyond to solve customers' problems
- Self-motivated, strong time-management and problem-solving skills
- A relentless team player, willing to share ideas and help other team members
- Previous experience in the customer service sector
- Previous experience in OTAs
- Knowledge of any CRM app
- Knowledge of any extra language such as French / Italian / Spanish / German
- A competitive compensation package
- Working equipment
- Great office space with fresh fruits and snacks always available :)
- Training and educational budget throughout the year
- Joining a fast-growing ambitious international team
- Fun team events and a vibrant company culture
- Growth opportunities