The Company is seeking to recruit a Customer Support Agent temporarily. The Customer Support Agent is responsible for ensuring effective call management and providing high level service to internal/external customers’ requests through continuous development of functional and technical skills. The Customer Support Agent is accountable for tracking personal and team KBI achievement on a daily basis while monitoring and ensuring compliance with company’s policies & processes. KEY ACCOUNTABILITIES: Act as the first point of contact for all internal and external customers Respond and record all customers’ inquiries raised through inbound calls (in SAP system) Ensure high quality call management through handling different sort of calls (order taking, placement or removal of assets, customers’ change of personal data, promotional material, product returns etc) Manage effectively personal/team qualitative and quantitative KBIs Communicate with speed, empathy and effectiveness with customers via telephone and emails Build sustainable relationships and engage customers by taking the extra mile Work effectively as part of a team, developing supportive relationships with colleagues Frequently attend educational seminars to improve knowledge and performance level Essential Criteria: University degree in Business related field Experience in customer service roles preferred Strong written and oral communication skills in both Greek and English language Very good analytical, time management and problem-solving skills Ability to multitask and work effectively under pressure Customer service mindset Desirable Criteria: SAP System Experience
