Payments Risk Operations Specialist
Etraveli Group
- Αθήνα
- Μόνιμη
- Πλήρης Απασχόληση
- Screen potentially high-risk transactions accurately and in a timely manner utilizing a wide range of fraud prevention systems, tools and reports.
- Identify fraud patterns or abnormalities and take appropriate actions to prevent similar activities and mitigate potential future fraud.
- Thoroughly process and analyze fraud alerts received from external sources.
- Ensure transaction authenticity by contacting customers via phone and/or email.
- Propose innovative improvements to our existing processes, aiming to further enhance our fraud prevention and detection strategies
- Deliver dynamic tasks & provide support for a wide range of business analyses.
- Stay up to date with the latest online fraud trends, practices, and tools through continuous learning & research.
- Be a problem-solver.
- Bachelor’s degree and/or studies preferably in Science, Technology, Engineering, Mathematics.
- Excellent command of the English language.
- Advanced experience with MS office (especially Excel)
- Data driven approach along with strong critical, analytical and investigation skills.
- Ability to act proactively, take initiatives and demonstrate a can-do attitude focusing on producing high quality results within a fast-paced environment.
- Team player with strong interpersonal and communication skills including the ability to effectively interact with clients.
- Work independently, meet tight deadlines while navigating multiple systems and processes
- Discretion in dealing with confidential information.
- High level of responsibility & integrity combined with eagerness to work in a multicultural, international environment subject to continuous changes.
- Previous work experience as a Fraud Analyst will be considered a plus
- Availability to work on shifts around the clock (24/7) – 8-hour shifts, 5 days per week including weekends and bank holidays.
- #LI-Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility!
- Health Benefits - Through partners we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.
- Monthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.
- Office in the City – We sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Ambelokipi Metro station.
- Growth – We believe in personal development and continuous education, thus we offer the opportunity of role-related training on tools and best practices.
- We also like to schedule company/department/team activities and events outside the office space!
- We have a relaxed & fun work environment where you can enjoy free breakfast coffee/tea, playing ping pong or video games.