Customer Support Agent

• Receive customer questions, complaints, and comments regarding the lifecycle of a qualified certificate for electronic signatures and seals
• Be responsible for the quick and efficient response to the customer via phone & email
• Be a member of Local Registration Authority and follow KYC policies and procedures to review and analyze customer-provided documentation such as identification documents to ensure compliance with regulatory requirements
• Assist customers in troubleshooting technical issues related to certificates and seals and offer technical assistance to customers who encounter difficulties with the software or online platforms
• Collaborate with other Departments such as sales, product development, or technical teams to address customer needs effectively and contribute to continuous improvement initiatives

• Excellent knowledge of English language, both oral and written
• Basic Pc skills and MS office
• Advanced problem-solving and negotiation skills
• Great communication skills
• Team Player
• Any bachelor’s degree will be considered as plus

• Competitive Salary
• Private Medical & Health Insurance
• Laptop
• Mobile Plan
• Training & Development
• Pension Fund

ADACOM SA