Front Office Supervisor
Sandglass
- Αθήνα
- Μόνιμη
- Πλήρης Απασχόληση
- Supervise front office staff during shifts and ensure smooth daily operations
- Support the Front Office Manager in implementing policies, procedures, and service standards
- Welcome guests and ensure a professional and courteous reception experience
- Handle guest requests, inquiries, and complaints efficiently and professionally
- Coordinate room assignments, arrivals, departures, and special requests
- Monitor front desk performance and service quality during shifts
- Train, guide, and support front office team members
- Ensure accurate handling of reservations, check-ins, and check-outs
- Maintain effective communication with Housekeeping and other departments
- Ensure compliance with health, safety, and security procedures
- Minimum 3 years of experience in Front Office operations within a hotel or hospitality environment, with at least 1 year in a supervisory or shift leader role
- Strong knowledge of front office procedures, including reservations, check-ins/check-outs, room assignments, arrivals/departures, and billing
- Excellent communication and interpersonal skills, with proven ability to handle guest requests and complaints professionally
- Ability to supervise, train, guide, and motivate front office team members during shifts
- Very good command of English, both written and spoken; additional foreign languages will be considered an asset
- Proficiency in PMS / hotel management systems and basic knowledge of MS Office (experience with Opera is an advantage)
- Strong organizational and multitasking skills, with attention to detail and service quality
- Ability to work flexible shifts in a fast-paced, seasonal hospitality environment (April-October)
- Knowledge of and compliance with health, safety, and security procedures
- Attractive and competitive remuneration
- Exceptional opportunities for professional growth
- Comfortable, fully provided accommodation
- Complimentary onboard meals
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