Patrique Mercier Recruitment is thrilled to announce an opening for a French Speaking Gaming Experience Specialist. This exciting role is tailored for those who are passionate about gaming and dedicated to providing exceptional customer support to French-speaking players. As a key member of our team, you will ensure a seamless gaming experience for our customers.In this position, you will assist players by answering their inquiries, resolving gameplay challenges, and fostering a welcoming environment. If you have a love for gaming and the skills to engage effectively with customers, we encourage you to apply!Responsibilities
Provide high-quality support to French-speaking gamers via email, chat, and phone.
Assist customers with gameplay questions, troubleshoot technical issues, and resolve account inquiries.
Manage and resolve customer complaints, ensuring a positive experience and satisfaction.
Stay updated on our games and services to offer accurate information and support.
Document customer interactions and feedback to help enhance our service delivery.
Collaborate with team members to identify common issues and develop effective solutions.
Engage with the gaming community to build relationships and gather valuable insights.
Requirements
Fluency in French and English, both written and verbal.
A genuine passion for gaming and a strong understanding of gaming culture.
Experience in customer service or a related field is an asset.
Excellent communication skills with a dedication to customer satisfaction.
Strong problem-solving abilities and the ability to remain calm under pressure.
Detail-oriented with strong organizational skills.
Comfortable with using customer support software and online communication tools.
A friendly and positive attitude, thriving in a collaborative team environment.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
