Spa Receptionist

Μύκονος, Κυκλάδων
Προσωρινή
Πλήρης Απασχόληση

Πριν 1 μήνα
Κάντε αίτηση εύκολα

Nestled on a private peninsula in Ornos, with its own private sandy beach and endless views of a sun-drenched horizon, Santa Marina, a Luxury Collection Resort, Mykonos is an iconic 5* luxury resort on the island of Mykonos.The resort’s 117 Rooms, Suites and Villas, all designed in a luxurious and chic style, are punctuated by lush gardens and two show-stopping infinity pools. Designed like a traditional Mykonian village perched on a slope leading down to the sea, the location is exceptional. Only 10 minutes from the airport, port and Mykonos Town, Santa Marina, Mykonos is in close reach of everything the beautiful island has to offerDining is an experience, a culinary and social occasion that is at the heart of this; Buddha-Bar Beach, Elais Greek Mediterranean Restaurant, Oasis Pool and the Beach Lounge, all complete this experience with warm and refined services.At Santa Marina's Gingko Spa wellness is a state of mind, a state of being, an alignment of both. Santa Marina is like an exclusive club, a meeting place of the well-traveled from around the globe. A gracious lifestyle for our resort guests who love having the best Mykonos beach experience at their doorstep.Position SummaryAs a Spa Receptionist, you pride yourself on acting as the front of the house, delivering a high level of customer service. This includes taking responsibility for reservations, assisting retreat guests with their enquiries and welcoming guests. Spa Receptionist performs all face-to-face, phones and e-mail reception duties, is knowledgeable about treatments, products and services offered as well as pricing, and scheduling.Spa Receptionist handles opening and closing accounting daily; ensures ultimate guest experience through guidance inside the Spa and Fitness areas.Key Accountabilities

Is very warm and welcoming when assisting guests; smiles and maintains eye contact.
Reads the morning reports to ensure awareness of all staff on all arrival, in house and departure guests with special attention to VIP’s return guests, profile guests, etc.
Describes and sells Spa services and products according to the guest’s preferences.
Up sells treatments and services in intuitive and sensitive manner according to guests’ needs and preferences.
Focus on meeting/exceeding retail and spa treatment targets.
Knows amenities, equipment, products, treatments, packages, special current promotions of spa and fitness including benefits, indications & contraindications.
Ensures handover completed in the guest journey as per outlined standard, follows up on treatment experience, expectations and satisfaction and acts on any discrepancies. Provides a service that is responsible, spontaneous, personal and genuine.
Actively offers operational, employee and customer (internal and external) related feedback to management.
Reports maintenance deficiencies, guest comments, glitches, etc. to Spa manager and relevant departments.
Understand all safety procedures specific to usage of spa and fitness equipment and products.
Organizes and schedules all guest bookings in an efficient manner.
Operates the Spa software system Afrodite for spa reservations and other functions.
Processes all charges, sets up and handles gift certificates.
Organizes the inventory of retail.
Handles guest complaints and notifies spa management.
Sets up and maintains Spa public areas in an immaculate manner; maintains stocks of operating and guest supplies in the work areas.
Performs other tasks or projects as assigned by management.

Requirements

Previous experience in a similar role or extensive experience as a (spa) receptionist within a luxury spa/luxury hospitality is a plus.
Attention to detail, ability to multi-task and prioritize.
Excellent interpersonal skills and personal presentation.
Outstanding communication skills and command of the English and other languages are essential.
Guest centricity and understanding of the importance of guest’s preferences.
Working computer skills and knowledge including but not limited to Excel, Word and Internet.

Benefits

Competitive compensation package.
Ongoing training opportunities.
Staff Accommodation & meals on & off duty.
Uniform provided and laundered.

The Luxury Collection