Patrique Mercier Recruitment is pleased to announce an exciting opportunity for a Swedish Speaking Frontline Support Representative! If you are passionate about customer service and enjoy helping people resolve their issues, this position is an ideal match for you.In this role, you will be the first point of contact for our Swedish-speaking customers, providing exceptional support and handling inquiries across various communication channels, including phone, email, and live chat. Your commitment to delivering high-quality service will play a vital role in fostering positive relationships with our customers and ensuring their satisfaction. Join our team and make a difference in customer support!Responsibilities
Assist Swedish-speaking clients by providing outstanding support via phone, email, and live chat.
Promptly resolve customer inquiries and complaints while ensuring a positive experience.
Document customer interactions accurately for reference and follow-up.
Collaborate with team members to improve service quality and share insights.
Stay current with product knowledge, services, and company policies to effectively assist customers.
Adhere to company guidelines and standards to maintain a high level of service quality.
Requirements
Fluency in Swedish and English, both written and spoken
Prior experience in customer service is an advantage, but not mandatory
Excellent communication and interpersonal skills
Strong problem-solving abilities with a focus on customer satisfaction
Ability to work both independently and collaboratively within a team environment
Familiarity with customer support software or tools is a plus
Reliable internet connection and a suitable home office setup
A positive attitude and eagerness to learn and adapt
Flexibility to work various shifts as needed
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
