Bell Captain

• Lead and supervise the bell team to deliver courteous, attentive service that reflects the hotel’s standards of luxury and hospitality.
• Greet guests upon arrival, providing assistance with luggage handling, valet coordination, and special requests.
• Manage arrival and departure procedures to ensure a smooth and efficient guest experience.
• Offer guests accurate information and personalized recommendations on local attractions, dining, and services to enhance their stay.
• Ensure bell carts and related equipment are clean, well-maintained, and readily available.
• Oversee the careful handling, loading, and delivery of guest luggage and packages to rooms or designated areas.
• Serve as a key point of contact for any guest concerns or requests related to luggage, transport, or porter services.
• Train, guide, and support new bell staff, promoting a team culture centered on professionalism and service excellence.
• Coordinate with the Front Desk, Concierge, and Valet teams to ensure smooth guest arrivals and departures.
• Maintain the cleanliness, organization, and appearance of the bell lobby and equipment.
• Support security measures by verifying guest and vehicle credentials when necessary.
• Monitor and report on lost and found items, ensuring proper documentation and handling.

• Minimum of 4 years’ experience in a bell or concierge role in a luxury hotel setting; supervisory experience is a plus.
• Strong hospitality skills, with a genuine passion for providing exceptional service to guests.
• Excellent verbal communication skills in both English and Greek; additional languages are a plus.
• Ability to engage and build rapport with a diverse clientele and team members.
• Ability to lift and transport luggage and remain standing or walking for extended periods as required by the role.
• Familiarity with local attractions, dining, and services provide guests with accurate recommendations.
• Strong presentation and grooming standards that reflect the luxury brand of Conrad Athens The Ilisian.

• At Conrad Athens The Ilisian, you’ll be part of a world-renowned luxury brand where creativity, collaboration, and the pursuit of excellence are celebrated. We are committed to nurturing our Team Members’ professional growth and well-being (offering a unique opportunity to contribute to the legacy of a landmark property in the vibrant city of Athens).
• The Company offers a competitive remuneration package, private medical insurance, and career development opportunities in a dynamically growing business environment.

Conrad Athens The Ilisian