Front Office Shift Leader
Conrad Athens The Ilisian
- Αθήνα
- Μόνιμη
- Πλήρης Απασχόληση
- Supervise front office operations, ensuring seamless guest check-in and check-out processes.
- Lead the front desk team during shifts, providing support and guidance to ensure high service standards.
- Handle guest inquiries, requests, and complaints with professionalism and efficiency.
- Coordinate with other departments to ensure smooth operations and guest satisfaction.
- Collaborate with Guest Relations and Housekeeping to prepare for special arrivals, early check ins, and late departures.
- Assist in training new front office staff on procedures and service expectations.
- Uphold Hilton’s LQA and Forbes standards through attention to detail, guest care and proactive service.
- Ensure accurate use of Opera PMS, OnQ, and internal communication tools.
- Manage daily reporting (e.g., shift handovers, guest folios, discrepancy reports).
- Personally welcome VIPs and Hilton Honors Elite guests; ensure that preferences and benefits are delivered flawlessly.
- Deliver shift briefings, assign tasks, and monitor performance to ensure consistency and alignment with Conrad service standards.
- Minimum of 2-3 years in front office operations, in a supervisory or leadership role within a luxury hotel.
- A degree in hospitality management or a related field is preferred.
- Strong leadership qualities and the ability to motivate and manage a team effectively.
- Excellent customer service skills and a genuine passion for hospitality.
- Excellent command of English and Greek (written and spoken); additional languages are a plus.
- Strong organizational skills with the ability to multitask and work efficiently in a busy environment.
- Familiarity with hotel management systems, specifically Opera PMS, is a plus.
- At Conrad Athens The Ilisian, you’ll be part of a world-renowned luxury brand where creativity, collaboration, and the pursuit of excellence are celebrated. We are committed to nurturing our Team Members’ professional growth and well-being (offering a unique opportunity to contribute to the legacy of a landmark property in the vibrant city of Athens).
- The Company offers a competitive remuneration package, private medical insurance, and career development opportunities in a dynamically growing business environment.