Reservations Agent

Θεσσαλονίκη
Μόνιμη
Πλήρης Απασχόληση

Πριν 2 ημέρες

TOR Hotel Group is a family-owned business with a long heritage in hospitality, which datesback to 1925 and the opening of the first luxury hotel in Thessaloniki. Sincethen, the Tornivoukas family has continued its long tradition with the creationof 5 unique hotels in Northern Greece.Join ourteam for a full time contract in a fast growing working environment as aReservations AgentLocation: ThessalonikiKey Responsibilities:

Ensure thatall reservation request is attended and handled as per the company's standardsand procedures; maintain confidentiality of guests' information
Ensurecustomer satisfaction throughout the reservation experience
Applyupselling techniques at all time
Process payments and confirmarrangements concerning individual guests or travel agents over the phone, by email, on line and in person
Maintain goodrelations with agents, companies and regular guests
Reviewreservation booked daily; Resolve unexpected overbookingsituations
Create and maintain reservationrecords, order material supplies and all necessary hotel documents
Communicate reservationinformation (cancellations and modifications) to the Front Desk and followcompany's policy for no shows
Ensure special handling of repeatsguest and very VIP guest
Handle allguest complaints and comments relating to the department tactfully
Coordinate andcommunicate with all departments (Operations, Finance and Housekeeping) to ensure a smooth operation

Qualifications / Personal characteristics:

Minimum 2-3 years experience in asimilar position in the luxury hospitality industry or in any other customerrelations or sales department
Excellent knowledge of Englishlanguage; a second language would be a plus
Computer literacy and experiencein Opera / Fidelio programs
Maintain at all times a highstandard of personal appearance and hygiene
Strong customer service andcommunication skills, detail oriented and a problem solving person
BA in Tourism would be preferred

Pleasant personality, team player,focused on accomplishing high quality result

Benefits:

Career development in a fast pacedgrowing work environment
Daily meal
Private health insurance
Training opportunities

TOR HotelGroup is an equal opportunity employer committed to hiring a diverse workforceand sustaining an inclusive culture. We are proud to offer an excellent andprofessional working environment and further career development to passionateprofessionals.www.torhotelgroup.gr/careerΑπαραίτητα Προσόντα:Παροχές:

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