Patrique Mercier Recruitment is excited to offer a fantastic opportunity for German-speaking professionals! We are currently seeking a German Speaking Airline Customer Service Agent to join our dedicated team. This position is perfect for individuals who are enthusiastic about providing excellent customer service in the airline industry. If you have a passion for helping others and thrive in a fast-paced environment, we want you to be part of our team!Responsibilities
Deliver outstanding support to German-speaking airline customers through phone, email, and chat.
Assist customers with a range of inquiries regarding flight bookings, cancellations, and modifications.
Handle customer complaints with professionalism and work to ensure resolution.
Provide accurate information about airline policies, services, and promotional offers.
Maintain detailed documentation of customer interactions and ensure records are up-to-date.
Collaborate with team members to meet performance metrics and enhance customer satisfaction.
Stay informed about airline industry developments to provide knowledgeable assistance.
Requirements
Fluent in German (native proficiency) and proficient in English; knowledge of additional languages is a plus.
Previous experience in customer service, ideally within the airline or travel sector.
Strong verbal and written communication skills.
Ability to handle inquiries and resolve issues with empathy and professionalism.
Familiarity with customer service software and tools (e.g., CRM systems) is advantageous.
Willingness to work in a remote capacity and adapt to a flexible work schedule.
Excellent problem-solving skills with a strong focus on customer satisfaction.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
