Patrique Mercier Recruitment is thrilled to present an exceptional opportunity for Portuguese speakers! We are in search of a Portuguese Speaking Airline Customer Service Agent to join our dedicated team. This role is designed for individuals who are passionate about providing superior customer service in the airline industry. If you have a love for travel and a commitment to helping others, we would love to hear from you!Responsibilities
Deliver exceptional customer support to Portuguese-speaking airline customers via phone, email, and chat.
Assist with inquiries related to flight bookings, changes, and cancellations.
Resolve customer complaints and ensure each interaction is satisfactory.
Provide accurate information on airline policies, services, and promotional offers.
Maintain detailed records of customer interactions and documentation.
Collaborate with team members to meet performance targets and improve customer satisfaction.
Stay informed about the latest airline industry trends and developments to offer knowledgeable support.
Requirements
Fluent in Portuguese (native level) and proficient in English; knowledge of additional languages is a plus.
Previous experience in customer service, especially in the airline or travel sector.
Strong communication skills, both verbal and written.
Ability to handle customer inquiries and resolve issues effectively and professionally.
Familiarity with customer service software and tools (e.g., CRM systems) is advantageous.
Willingness to work remotely and adapt to a flexible schedule.
Excellent problem-solving skills and a dedication to providing customer satisfaction.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
