Group Reservations Manager
Ella Resorts
- Μαρούσι, Αττικής
- Μόνιμη
- Πλήρης Απασχόληση
- Fully understand and embrace Ella Resorts vision and values, brand standards and its application in all tasks associated with the reservations department duties
- Support the Sales department, Hotel Management and Revenue Management to deliver the resorts strategy in terms of reservation trends and performance
- Analyze in detail the key performance indicators for the reservations centers including conversion, average call time, abandon rate, call quality and guest experience
- Maintain high level of performance within the reservations guest experience, including training and support for the reservations team and liaison with operational teams
- Ensure that a “Revenue culture” is spread in the resorts, through the animation of weekly yield meetings (collaborating with the Revenue Manager) and regular coaching and training sessions for the hotel teams
- Pricing and distribution loading across all systems and tools
- Evaluate reservations destination managers performance and report their progress to superior
- Ensure all reservations are entered and updated in every destination based on corporate guidelines
- Create the necessary tools to control all types of contract agreements (B2B, B2C) secured, allotment.
- Maintain rate integrity in accordance with revenue management strategies (as defined by CDO and Revenue Manager).
- Communicate strategies to reservation sales associates in a timely manner
- Attend and participate in weekly revenue meetings
- Coordinate the completion and distribution of the weekly reservations production report.
- Responsible for the compilation and updating of the SOP’s of the reservation department
- Minimum of three years of experience in similar position in the 5-star hotels or high-volume venues
- Excellent conceptual and communication skills, good knowledge of sales and reservations.
- Knowledge of resorts policies regarding reservations, discounts, pricing strategies, yielding tactics, and detailed procedures in handling room bookings. Good all-round knowledge of hotel operations
- Excellent knowledge of English language, written and spoken in a professional manner
- A second language (French, German, Russian, or Italian) will be considered as a plus
- Diploma / Degree in the relevant field from a recognized institute
- Computer literacy
- Customer oriented
- Flexibility to respond to a range of different work situations
- Passion for delivering exceptional levels of guest service
- Negotiation and excellent Communication skills
- Pleasant personality, customer oriented
- Competitive remuneration package
- Continuous professional development
- Training opportunities
- Company team events
- Collaborative working environment