Front Office Manager

Κέρκυρα
Μόνιμη
Πλήρης Απασχόληση

Πριν 6 ημέρες
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Grecotel Hotels & Resorts, the leading hotel chain in Greece, is seeking a Front Office Manager to join its team for the season 2026. As a Front Office Manager, you will be responsible for managing and supervising the front office operations. Furthermore, you will guide staff members employed in the department, ensuring the front desk provides professional and friendly service to guests. You will handle guests’ complaints, improving their experience and ensuring their satisfaction. You are liaising with all other hotel departments with care by following the company’s SOPs. The Front Office Manager reports directly to the Rooms Division Manager. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.Responsibilities

Manage the daily operations of the Front Office department, ensuring exceptional guest service is delivered
Train, coach, and develop Front Office staff to provide exceptional customer service and increase productivity
Monitor and manage room inventory, availability, and rates to maximize revenue
Ensure all front desk procedures are followed, including guest check-in and check-out, billing, and room assignments
Handle guest complaints and resolve any issues to ensure guest satisfaction
Manage the budget and expenses of the Front Office department
Maintain a positive working relationship with other hotel departments to ensure teamwork and efficient operations

Requirements

Bachelor's degree in Hospitality Management or related field
Minimum of 3 years of experience as an Assistant Front Office Manager or Front Office Manager role in a luxury hotel environment
Knowledge of hotel systems such as PMS, POS, and CRM
Excellent leadership, communication, and customer service skills
Strong organizational and problem-solving abilities
Ability to multitask in a high-pressure environment
Fluency in English, knowledge of additional languages will be considered as an asset

Benefits

Competitive salary and other benefits
Advanced Opportunities for professional growth
Accommodation (if necessary) and Board
Transportation costs
Participation in educational programs

Grecotel