German Speaker Travel Agent Remote based in Greece

• Respond and record consumer inquiries/questions raised through free phone lines for customers;
• Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database
• Ensure Client complaints are dealt with and logged in line with the companys complaints escalation policy;
• Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
• Troubleshoot through the use of open questions, support documents, and system training;
• Offer recommendations to common problems or frequently asked questions.

• EU citizenship or Greek Full purpose residence permit;
• C2 level in German
• Good knowledge of English (C1 level);
• Good computer skills;
• High School Diploma;
• Excellent communication and listening skills;

Cross Border Talents