Operations Driver Success Specialist- Skroutz Last Mile (DSS 0825)

Θεσσαλονίκη
Μόνιμη
Πλήρης Απασχόληση

Πριν 14 ημέρες
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At Skroutz Last Mile, we're not just delivering packages; we're delivering smiles. As part of the Skroutz extended team, innovation and customer-centricity are in our DNA, shaping the future of delivery services in Greece. Leading as Greece's #1 Carrier in Customer Satisfaction, we push boundaries with services like Skroutz Points and real-time tracking. We're on a mission to redefine the delivery experience, sharing the same values of innovation and customer obsession, setting new standards with excellence and exceeding expectations.How you will contribute to SLM's visionWe're on the lookout for a dynamic Operations Coordinator to ensure smooth operational procedures at our hub in Thessaloniki. In this role, you'll lead our Drivers, providing daily support and training. You'll manage tasks promptly, from handling driver portfolios to analyzing feedback and proposing improvements. Adaptability and self-motivation are crucial in this ever-evolving environment.
As an Operations Coordinator, you'll empower our Drivers to exceed customer expectations, ensuring timely and accurate deliveries.What you will be doing

Serve as a key liaison for our Drivers, offering unwavering support and guidance ( e.g. daily check in, driver's app training,support via chat/calls,merchant support,monitoring driver's route etc)
Use tools like Upkeep or Google Sheets to monitor and update our fleet’s availability and status
Assist in the warehouse traffic management plan and execution
Collaborate with Operations, Warehouse, HR and Support teams to receive and keep track of Drivers' assessment and overall performance
Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made (e.g. daily loading procedure)

RequirementsYour Skills & ExperienceExperience

Bachelor's degree in Business Administration or a related field
Experience in a fast-paced working environment
Familiarity with business software applications (e.g. Google Suite)
Previous experience in Logistics or Operations is considered a strong plus

Skills

Excellent communication skills
High bar for accuracy and detail
Sense of ownership and autonomy
Strong multitasking and time-management skills
Teamwork
Above all, a genuine passion for delivering unparalleled experiences to our customers

BenefitsWhat's it like to work at Skroutz Last Mile

Competitive full-time salary
Working with top-notch and fun people
Career Development Opportunities
Culture of unity
Private Medical Plan
Access to vast technological features
Extra paid time off
Opportunities to grow with us
Free Skroutz Plus subscription

Our Values

Maintain a user-centric approach and a desire to amaze
Own it
Be results driven
See cars, not horses
Set big goals, take small steps and act now
Embrace humility, honesty and helpfulness and assume good intentions
Have fun

Disclaimer:Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy .

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