Banking Operations Administrator

Snappi

  • Ιωάννινα Αθήνα
  • Μόνιμη
  • Πλήρης Απασχόληση
  • Πριν 30 ημέρες
  • Κάντε αίτηση εύκολα
About snappiAt Snappi, we're building a neobank from the ground up. Our mission is to empower financial freedom through technology, offering innovative and transparent digital banking solutions.Join us in reshaping the financial landscape!About the roleWe are looking for Banking Operations Administrators to support our banking operations department, regarding account management, consumer lending, cards, fund transfers, payments, antifraud management. This is not just a job - it’s an opportunity to contribute to the creation of a neobank from its very foundation.What you'll be doing
  • Account handling
  • Monitoring reconciliation & settlement of snappi transactions.
  • Manual Onboarding and account opening-closing
  • Generation of Account Statements/account certificates/ Handling customer queries
  • Handling confiscation Orders.
  • Antifraud handling
  • Operational & regulatory fraud reporting
  • Fraud alert management
  • Configuration of anti-fraud systems and controls.
  • Cards handling
  • Disputes / Chargebacks handling
  • Handling of card-related requests that come through Customer Service
  • Invoice reconciliation (in collaboration with Accounting / IT).
  • Consumer Lending handling
  • Handling customer requests related to Pay Later or future loan product
  • Pay Later returns / Disputes
  • Pay Later exceptions.
  • Fund Transfer handling
  • Handling of customer requests related to Funds transfer
  • Execution of interbank transactions
  • Transaction alerts handling.
Requirements
  • Bachelor’s Degree, ideally in Finance or equivalent work experience in the field of Banking
  • Minimum 3-5 years’ experience in a similar role
  • Excellent knowledge of Microsoft Office Suite
  • Excellent interpersonal, listening, negotiation, collaboration skills
  • Strong verbal and written communication skills
  • Problem solving attitude
  • Ability to work in fast paced environment
  • Passionate about agile software processes, data driven development, reliability, and experimentation and experience working in a collaborative Agile team will be considered as extra assets.
  • Fluent Greek and English. Other languages a plus.
Why Join Snappi?We foster a culture of innovation, trust, and continuous development. We focus on solutions and results. Your work will directly shape the future of banking, making financial services more accessible and impactful. If you're ready to make a difference, we’d love to hear from you!BenefitsAt Snappi, we invest in your well-being, growth, and work-life balance with a benefits package designed to support both your personal and professional journey:
  • Competitive salary
  • Hybrid work flexibility
  • 37-hour work week
  • Extra paid time off
  • Medical & Life insurance coverage
  • 24/7 Mental Health support for you and your family
  • Employer-sponsored pension plan
  • Exclusive perks with special rates on banking products
  • Ongoing learning & career development opportunities
  • Team activities & events to foster bonding, well-being, and a strong company culture
Plus, for parents:
  • Daycare allowance to help cover preschool costs
  • Additional school monitoring days
  • Savings plan for your children
We believe diversity makes us stronger. Here, everyone belongs -no matter your background, beliefs, or identity. We hire and support people of all races, religions, colors, nationalities, genders, sexual orientations, ages, marital statuses, and abilities. Your uniqueness is an asset for Snappi.

Snappi