Junior Application Support (Power Builder)
Chubb
- Θεσσαλονίκη
- Μόνιμη
- Πλήρης Απασχόληση
- Reporting to the PRS IT System Manager, work within the PRS Application Support Team to deliver Incident, Problem and Service Request ticket resolutions within agreed SLAs for Level 1.5, Level 2 and Level 3 Application Support.
- Complete and publish RCA (Root Cause Analysis) reports for all P1 and P2 Incidents on CGM systems.
- Make code changes for any problem tickets identified in SQL or Power Builder
- Manage and run regular and routine system jobs and processes to support the BAU business operation.
- Manage and run BAU system jobs and processes for mandatory regulatory reporting.
- Automate the running and maintenance of manual system jobs and processes.
- Build and maintain strong relationships with vendors and other Chubb teams to be able to provide effective and efficient Application Support
- Liaise with Third Party Software Suppliers
- The Candidate should have a minimum of 0-2 years of enterprise PowerBuilder experience.
- Ability to Analyze the requirement
- Experience in Client Server Application
- Ability to investigate and debug PB Applications.
- Good knowledge in T SQL
- A depth and breadth of experience in leading the successful delivery of structured and best practice Application Support to formal SLAs.
- Strong personal drive and initiative to deliver successfully with minimal direction.
- Strong relationship building, team working and stakeholder management skills.
- Experience continually innovating, transforming, and improving cost and delivery efficiency.
- Proficiency in MS SQL Server (Integrated Services, Reporting Services & Analysis Services), MS Access and Excel
- Financial sector experience, preferably insurance.
- Database schema design/tuning experience including tables, views, stored procedures etc., using
- Microsoft SQL Server or similar
- Qualifications: degree level or equivalent
- ITIL qualifications would be useful