LMW is seeking a highly motivated Remarketing Administrator on behalf of a leading car leasing company. Responsibilities Ensure that take over documents and condition reports from the certified inspection partner, have no unjustified deviations Make sure that the relevant processes are followed and are aligned with those that are documented Confirm that all contracted damages are included when evaluating the take over document and the condition report provided form the certified inspection partner Check that all criteria for depreciation depending on severity, mileage and contract duration are aligned with the agreed SLA Make certain that timely and adequate information with regards to the damages of a terminated vehicle is provided to the client Cooperate with the staff of the Commercial department when is necessary in order to provide all information related to the amount that will be charged Closely cooperate with the Remarketing Supervisor in order to resolve any dispute that may raised by the Customer or the Driver Ensure that that vehicles have KTEO or/ and to collect the necessary docs in case they are missing Provide reporting to the Remarketing Supervisor and the Remarketing Director Ensure that relevant database is updated Answer incoming calls and respond to emails in timely manner Manage the keys requested by the departments or Customers Απαραίτητα Προσόντα: BSc/BA in business administration or relevant field 1+ years of experience in customer service; experience in automotive industry will be considered a plus Proficiency in English - verbal and written IT literate with excellent command of MS Office suite Personal traits Excellent interpersonal and communication skills – verbal and written Ability to manage data collection and filing Ability to multitask Being able to use empathy (Interpersonal sensitivity) Be able to divert pressure and keep calm under stressful conditions Παροχές: The company offers a competitive salary package, as well as the opportunity of working in a constantly growing and modern environment, with career development prospects.
