IT Help Desk Technician
Ambience
- Ταύρος, Αττικής
- Μόνιμη
- Πλήρης Απασχόληση
- Participates in the first level support team through the Helpdesk, ticketing system or telephone or via email and ensures timely and effective resolution
- Performs troubleshooting to diagnose and resolve problems (remote and on premise)
- Provide customer/user assistance
- Check computer hardware to ensure functionality
- Install and configure appropriate software and functions according to specifications
- Provide orientation and guidance to users on how to operate software and computer equipment
- Organize and schedule upgrades and maintenance
- Identify computer or network equipment shortcomings
- Direct unresolved issues to the next level of support personnel
- Identify and suggest possible improvements on procedures
- Degree in information technology or relevant field
- Experience required in Microsoft technologies - Windows 10, Windows Server (2016/2019), Active Directory Azure AD, Exchange Server
- Proven experience as a help desk technician or other customer support role
- A strong working knowledge of computer systems (hardware, software and network technologies)
- Ability to diagnose and resolve basic technical issues
- Customer-oriented and cool-tempered
- Excellent communication skills
- Competitive remuneration package
- Private medical insurance
- A team who is eager to provide the best possible solutions for our clients
- Formal training and development of your skills
- A place where your professional and personal success is our commitment