Technical Support & Customer Care Specialist

Cross Border Talents Προβολή όλων των θέσεων εργασίας

Αθήνα
EUR 1.300 το μήνα
Μόνιμη
Πλήρης Απασχόληση

Πριν 22 ημέρες
Κάντε αίτηση εύκολα

Technical Support & Customer Care Specialist (Bilingual – Dutch)Location: State-of-the-art offices in Athens, GreeceWork Model: Hybrid (Work from Home available after onboarding)Department: Technical SupportApplication Deadline: 23February 2026Are you a tech‑savvy professional with excellent communication skills? Do you enjoy helping customers while solving technical challenges? Join a Great Place to Work–certified company and become part of a diverse, customer‑focused team that values empathy, innovation, and excellence.What Youll DoAs a frontline support agent, youll provide high‑quality assistance to end users, resellers, and retail partners via phone, email, and chat. The role combines 40% customer care and 60% technical support, allowing you to apply both your people skills and technical expertise.Key Responsibilities

Take full ownership of customer inquiries and proactively follow through to resolution
Communicate clearly and professionally, demonstrating active listening and empathy
Troubleshoot technical issues such as device power failures, webcam malfunctions, and connectivity problems
Ask effective probing questions to identify root causes and provide accurate solutions
Offer cost‑efficient, customer‑centric solutions
Maintain detailed and accurate case documentation
Navigate multiple systems efficiently in a fast‑paced support environment

What Were Looking ForLanguage & Communication Skills

Native‑level Dutch (spoken and written)
Excellent grammar and written communication skills
Clear verbal communication with a neutral accent
Strong active listening skills and emotional intelligence

Soft Skills

Customer‑oriented mindset with strong interpersonal skills
Ability to remain calm and professional in challenging situations
Strong time‑management and multitasking abilities
Analytical thinking and problem‑solving attitude
Willingness to learn, adapt, and grow through feedback

Technical Skills

Previous technical support experience is an advantage (not mandatory)
Strong PC skills and familiarity with consumer electronics
Confidence using multiple systems and troubleshooting ISP‑related issues
Basic understanding of software updates, compatibility, and device ecosystems (PCs, laptops, tablets, smartphones)

What We Offer

Gross Salary: €1,300.00/month
Productivity Bonus: up to €250.00/month, based on performance
Transportation Allowance: up to €100.00/month, proportional to on‑site presence
Comprehensive healthcare coverage
Certified, paid training delivered by industry professionals
Continuous professional development and career growth opportunities
Free online Greek language courses
Modern offices with relaxing break areas and strong community initiatives
Inclusive, multicultural work environment recognized for excellence

Employment Details

Language: Dutch
Position: Agent
Work Schedule: Monday–Friday
Working Hours: 11:00 – 19:00
Training Duration: 18 working days
Training Start Date: 23 February 2026
Training from Home: No
Work from Home after training: Yes
Department Code: 904005
ERF Location: Athens – Northern Offices
ERF ID: 31974

What Youll Need to Join

EU citizenship or a valid Greek work permit / Certificate of Protection
Native‑level Dutch and strong technical aptitude

Hiring Process * Application Review

Online Language Assessments
Client Interview

Cross Border Talents