Seasonal Customer Service Representative - Part time

Ferryhopper

Αθήνα
Προσωρινή
Μερική απασχόληση

Πριν 1 μήνα
Κάντε αίτηση εύκολα

Ferryhopper is an equal-opportunity employer that welcomes diversity and is committed to inclusion in the workplace. We do not accept discrimination and harassment of any kind. This policy applies to all employment practices within our company.The companyFerryhopper is revolutionizing online ferry booking, aiming to change the way people travel by ferry. We are collaborating with more than 110 ferry companies across 26 countries, bringing a fresh and seamless ferry booking experience. We always strive to cater to the needs of all travelers and keep improving our services. If you want to know more about the team, read about .Selling ferry tickets creates a whole host of questions from our customers, and we pride ourselves on the highest level of customer support in the market. Last year our customer support team interacted in over 100.000 different conversations with different customers; keeping them satisfied is no small task, but if you feel up to it, we want to hear from you! We are looking for a multilingual customer support agent to join our fast-growing team in Athens.The successful candidate will be responsible for handling customers’ requests and maintaining an excellent tailor-made customer experience. We value people who take pride in their work and enjoy the challenge of delivering outstanding results.Main responsibilities

Receive & process incoming emails, chat, and outgoing calls
Handle general requests in several communication channels
Execute ferry ticket cancellations, rebookings, and other passenger inquiries
Handle force majeure such as strikes or extreme weather events, bulk changes
Communicate with Ferry operators and partners
Report technical issues internally
Suggest improvements to the operational process to ensure the smoothest possible functioning of the team as a whole

Requirements

Excellent communication in English

Familiar working with apps and new technologies / Computer literacy
Bachelor’s degree in Tourism/ Business Administration or any quantitative subject
Quality focus and multitasking in a fast-paced environment
Dedication to going above and beyond to solve customers' problems
Self-motivated, strong time-management and problem-solving skills
A relentless team player, willing to share ideas and help other team members

Good to have

Previous experience in the customer service sector
Previous experience in OTAs
Knowledge of any CRM app
Speaker in more than one of the following languages: French / Italian / Spanish / German

BenefitsThe health of our company and the success of our products is directly related to the health of our team and the work environment we create for ourselves. With this in mind, we strive to provide an inclusive and positive working environment. In this respect, we offer:

A competitive compensation package
Working equipment
Great office space with fresh fruits and snacks always available :)
Training and educational budget throughout the year
Joining a fast-growing ambitious international team
Fun team events and a vibrant company culture
Growth opportunities

Ferryhopper