Front Office Agent
PHAEA
- Κρήτη
- Μόνιμη
- Πλήρης Απασχόληση
- Contribute to the curation of extraordinary, guest-centric hospitality experiences that tell the story of a truer, more timeless Greece.
- Contribute to a culture of collaboration by crafting authentic relationships and encouraging the personal and professional growth.
- Engage with and support the values of Phāea – Consciousness – Innovation and Community - through your day-to-day work and your interaction with team members and guests.
- Warmly greet guests, ensure smooth check-ins and check-outs, and address their queries and requests proactively and effectively.
- Act as a cashier, receive payments and provide guests with invoices and billing information.
- Keep accurate guest records and provide information about resort amenities and local attractions.
- Communicate clearly with guests and ensure proper communication is transferred across all departments.
- Upsell to increase sales & maximize the hotel’s/resort’s revenue potential.
- Support and promote sustainability initiatives within the resort, advocating for eco-friendly practices.
- Experience in customer service or hospitality.
- Excellent communication and interpersonal skills.
- Proficiency in using hotel management software and basic computer applications.
- Friendly and professional demeanor.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Fluency in English; additional language skills are a plus.
- Bachelor’s in business Tourism / Hospitality Management
- Knowledge of local attractions and activities.
- Training in hospitality or customer service
- Knowledge of Opera software
- Comprehensive hospitality and department-specific training
- Opportunities for career advancement
- Supportive and welcoming work atmosphere
- Accommodation in Staff Apartments (for non-local residents)
- Meals in Staff Canteen
- A wide variety of benefits
- Staff bus transportation (for Heraklion residents)