Cross Border Talents is a leading global recruitment and staffing agency, connecting top talent with top companies across various industries. We are currently seeking a motivated and experienced Czech-speaking Customer Care Specialist to join our international client's dynamic team in Greece. This is a full-time, remote position based in Greece.Job Description:As a Czech-speaking Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients and candidates. You will be the first point of contact for our Czech-speaking clients and will assist them with any inquiries or issues they may have. You will also provide support to our recruitment team by assisting with administrative tasks and ensuring a smooth and efficient recruitment process.Key Responsibilities:- Respond to customer inquiries and provide solutions in a timely and professional manner- Handle and resolve customer complaints and issues- Maintain accurate and up-to-date customer records- Assist with administrative tasks such as scheduling interviews and sending out job offers- Collaborate with the recruitment team to ensure a seamless recruitment process- Stay up-to-date with company products, services, and policies- Provide feedback to improve customer satisfaction and overall customer experience- Meet and exceed performance targets and goalsRequirements:- Fluent in Czech and English (both written and spoken)- Previous experience in customer service or a similar role is a plus- Excellent communication and interpersonal skills- Strong problem-solving abilities- Ability to work independently and in a team environment- Proficient in using MS Office and CRM software- Flexible and able to adapt to changing priorities and tasks- Strong attention to detail and organizational skills- Ability to work in a fast-paced and dynamic environment- EU ID or a valid residence card in Greece with full market accessIf you are a customer-focused individual with excellent communication skills and are looking for a remote opportunity in Greece, we want to hear from you! Apply now to join our client's team as a Czech-Speaking Customer Care Specialist.Benefits:- Competitive salary paid 14 times and benefits package- Meal voucher of EUR 50 per month- Work from the comfort of your own home- Opportunity for growth and career development- International and diverse work environment- Supportive and collaborative team culture- Relocation assistance (flight ticket reimbursement,airport pick-up, initial hotel stay and assistance with finding long-term housing)
