Danish-speaking Customer Support Agent for Zalando in Chania, Greece
- Χανιά
- Μόνιμη
- Πλήρης Απασχόληση
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.What will you do?Handle inbound customer inquiries via phone and email regarding Zalando ordersAssist with product questions, returns, and order trackingIssue return labels and follow up with refund statusGuide users on navigating the Zalando websiteResolve invoice and payment-related questionsDeliver professional and empathetic customer serviceEnsure a seamless customer journeyCandidate profileNative or near-native level of DanishFluent in English (minimum C1 level)Customer service experience preferredStrong soft skills and active listening abilitiesConfident, empathetic, and positive communicatorAble to work in shifts, Monday-Sunday between 09:00-21:00Good multitasking and time-management skillsComfortable with data entry and using software systemsEmployer offersFull relocation package: flight, taxi from the airport, and assistance with documentationFree company-provided apartmentPaid trainingIn-house doctor and health insuranceExcellent career growth opportunitiesModern offices in Chania, CreteInternational team and supportive environmentCompany events, festivals, and employee discountsAbout Crete
Blessed with 300 days of sunshine a year, Crete offers a sociable and relaxed lifestyle. The island has 636,500 inhabitants and is known for its golden beaches, crystal-clear waters, hiking trails, and cultural richness. Whether you enjoy nature, sports, or socializing, Crete provides the perfect setting for your next adventure.Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic -speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.