Application Support Agent

Αθήνα
Μόνιμη
Πλήρης Απασχόληση

Πριν 3 ημέρες

Company DescriptionAre you ready to shape the future technological landscape in Europe?We are dedicated to responsible digitalization, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organizations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/Job DescriptionAre you ready to discover the role of an Application Support Agent in Netcompany?
As an Application Support Agent, you will:

Receive and log requests/incidents & questions from users, provide technical support, investigate problems, and determine appropriate actions.
Ensure and perform all communication with the end-users;
Participate in meetings with the development team.
Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests.
Improving documentation and creating FAQs based on received calls.

QualificationsWhat would make you a fit for the role:

Higher education or at least 1 year relevant experience in end-user assistance and support of information systems.
Strong analytical skills with the ability to quickly understand processes.
A solution-oriented mindset; proactive and reactive when facing problems.
Excellent communication skills and a strong focus on customer satisfaction.
English proficiency at European level C1 (mandatory).
Ability to work with teams in multicultural environment with excellent interpersonal skills.

Additional InformationBeing a part of the Netcompany-Ιntrasoft team, you will be provided with:

The opportunity to work in a modern environment & in a hybrid working model
A seamless onboarding experience and a buddy to support you on your first steps
A competitive compensation & benefits package
Health and life insurance program
Meal and commuting allowance
Well-being activities (on premises)
Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!Our branch in Patras employs 180+ talented professionals, working on a variety of EU mission-critical projects.#LI-MA1Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.In the following link you may find our CV Submission privacy notice:

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