Guest Relations Manager
Conrad Athens The Ilisian
- Αθήνα
- Μόνιμη
- Πλήρης Απασχόληση
- Serve as the primary liaison for guests, curating personalized experiences and ensuring a smooth, enjoyable stay from arrival to departure.
- Analyze guest feedback and online reviews to identify areas for improvement, driving initiatives that elevate overall guest satisfaction.
- Lead, mentor, and train the Guest Relations team to consistently deliver outstanding, guest-centric service.
- Collaborate closely with the Front Office and other departments to effectively manage guest preferences and special requests.
- Promptly address and resolve guest concerns or complaints, ensuring a positive and lasting impression.
- Cultivate lasting relationships with returning guests and key clientele to foster loyalty and encourage repeat visits.
- Monitor LQA (Leading Quality Assurance) and SALT (Hilton guest satisfaction) scores, responding to feedback with a focus on continuous improvement.
- Support Dutu Management functions as needed, acting as a key decision-maker during service disruptions or emergencies.
- Personally welcome VIPs, high-profile guests, and Hilton Honors Elite members, ensuring all preferences are met or exceeded.
- Minimum of 5 years in Guest Relations, in a supervisory or leadership role within a luxury hotel.
- A degree in hospitality management or a related field is preferred.
- Strong leadership qualities and the ability to motivate and manage a team effectively.
- Excellent customer service skills and a genuine passion for hospitality.
- Excellent command of English and Greek (written and spoken); additional languages are a plus.
- Strong organizational skills with the ability to multitask and work efficiently in a busy environment.
- Familiarity with hotel management systems, specifically Opera PMS, is a plus.
- At Conrad Athens The Ilisian, you’ll be part of a world-renowned luxury brand where creativity, collaboration, and the pursuit of excellence are celebrated. We are committed to nurturing our Team Members’ professional growth and well-being (offering a unique opportunity to contribute to the legacy of a landmark property in the vibrant city of Athens).
- The Company offers a competitive remuneration package, private medical insurance, and career development opportunities in a dynamically growing business environment.