Sales & MICE Coordinator - Oia Santorini

• Organize and conduct site inspections for TOs, TAs, FAM TRIPS, and provide detailed follow-ups, including professional outcome reports
• Organize and conduct site inspections with prospective clients (MICE segment) and provide detailed follow-ups, including professional outcome reports
• Preparing wedding offers in collaboration with the Hotel Operation team to respond to client requests
• Prepare group offers and handle the correspondence
• Maintain accurate and up-to-date client records, including contracts and agreements
• Ensure the availability of sales kits for client visits and other promotional needs
• Manage familiarization trips in line with business needs
• Support, Sales & Marketing team in any other tasks needed

• Collaborate closely with clients to understand their vision for weddings, meetings, and events, translating ideas into actionable plans
• Follow up with the sales team to obtain or confirm event-related information promptly and accurately
• Provide operational and administrative support to ensure events align with both client and hotel objectives
• Proactively identify opportunities to upsell additional hotel services during event planning, such as spa packages, upgraded accommodation, or premium F&B options
• Prepare Banquet Event Orders (BEOs) in co-operation with the Central Salesperson, who handles the group and distribute them in a timely fashion to all relevant departments
• Coordinate with hotel departments (F&B, kitchen, operations) to ensure all event logistics, catering, and room setups are executed flawlessly
• Communicate with external vendors (decorators, florists, photographers) to align on event requirements and timelines
• Oversee on-site event execution, addressing any last-minute changes or challenges to ensure client satisfaction
• Work closely with the Hotel and F&B Manager to ensure events are cost-effective and meet client expectations
• Tour, inspect, and monitor event venues to ensure readiness
• Ensure client feedback is communicated to relevant departments for continuous improvement

• Draft and manage professional correspondence, including proposals, forms, inter-departmental documents, and post-event thank-you emails
• Maintain updated and accurate reports for event space bookings, group revenue, and other metrics using Excel or similar tools
• Facilitate clear and efficient communication between clients, sales teams, and hotel departments to ensure alignment of event-related expectations and details
• Perform additional sales and event-related duties as assigned by the Sales Manager

• A bachelor's degree in hospitality management, event planning, sales, business, or Administration
• Fluency in English
• Strong written and verbal communication skills
• Previous experience in hotel sales, event planning, or customer service within the hospitality industry
• A team player with a customer-service orientation and problem-solving mindset

• Experience of working with multiple stakeholders, including internal teams and external partners
• Proficiency in MS Office
• Creativity and attention to detail for event planning and execution
• Time management and Organizational skills
• Flexibility and Adaptability

• Accommodation in our Staff Houses
• Daily meals (during hotel operation)
• Full year job
• Career development in a fast-paced, growing work environment
• Training opportunities
• Excellent work environment
• Child Bonus and Wedding Bonus (if you get married or become a parent during our cooperation)

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