Patrique Mercier Recruitment is thrilled to introduce an exciting opportunity for a Finnish Speaking Remote Support Specialist! If you are enthusiastic about technology and customer service, this role is the perfect match for you.As a Remote Support Specialist, you will be responsible for providing top-tier support to our Finnish-speaking clients, assisting them with various technical inquiries and issues. Your goal will be to ensure an outstanding customer experience by delivering prompt and effective solutions.Join our innovative team and enjoy the benefits of working remotely while contributing to the success of our valued customers!Responsibilities
Deliver exceptional remote support to Finnish-speaking customers via phone, email, and chat.
Troubleshoot and resolve a range of technical issues related to software, hardware, and networking.
Maintain accurate documentation of customer interactions and support requests.
Collaborate with colleagues to share knowledge and improve service quality.
Stay updated on product knowledge and emerging technologies to provide informed assistance.
Participate in continuous learning and professional development opportunities.
Requirements
Fluency in Finnish and English, both written and verbal.
Previous experience in customer support or a similar role is preferred but not required.
A strong interest in technology and the ability to troubleshoot various technical issues.
Excellent communication and interpersonal skills.
A proactive approach to problem-solving and a commitment to customer service excellence.
Able to work independently and efficiently in a remote setting.
Basic knowledge of IT systems, software applications, and hardware is an advantage.
Detail-oriented with the ability to manage multiple priorities effectively.
Valid EU Passport or ID is required for employment eligibility.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
