Patrique Mercier Recruitment is excited to announce an opening for a Portuguese Speaking Technical Support Advisor! This role is ideal for individuals who are fluent in Portuguese and have a strong enthusiasm for technology and helping customers.As a Portuguese Speaking Technical Support Advisor, you will be responsible for delivering outstanding technical support to Portuguese-speaking customers, assisting them with a variety of inquiries and troubleshooting issues related to our products and services. Your efforts will play a key role in ensuring a positive customer experience and fostering client loyalty.Join our dynamic team, and take the opportunity to grow professionally while making a significant impact on our customer support!Responsibilities
Provide high-quality technical support to Portuguese-speaking customers through phone, email, and chat.
Troubleshoot and resolve hardware, software, and networking issues to ensure customer satisfaction.
Accurately document customer interactions and solutions to maintain a reliable support database.
Collaborate with colleagues to optimize support processes and share customer feedback.
Stay updated on product knowledge and company policies to provide accurate assistance.
Maintain professionalism and a positive attitude in all customer interactions.
Requirements
Fluency in Portuguese and English, both written and spoken.
Prior experience in technical support or customer service is a plus.
Strong analytical and troubleshooting skills.
Excellent verbal and written communication abilities.
Able to work independently and effectively manage time in a remote work environment.
Detail-oriented with a commitment to delivering exceptional customer service.
Basic understanding of software, hardware, and networking principles.
Proficient in using various computer systems and applications.
Willingness to learn and adapt to new technologies and procedures.
Eligibility to work in the EU without restrictions.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
