IT Support Field Engineer-L2

CPI ΑΕ

Αθήνα
Μόνιμη
Πλήρης Απασχόληση

Πριν 8 ημέρες

IT Support Field EngineerCPI's mission is to support businesses and professionals to improve their productivity and competitiveness through IT products and services.We partner with multinational and local firms in the markets of IT hardware, IT User support, Printing, Digitization and Document Management, IP Surveillance and Security, Retail and Auto ID, Projection and Education systems.What you will do

Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems

Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability supported by

Troubleshoot issues with systems and networks using good deductive reasoning skills under 'Smart Hands' capability supported by Company

Utilize your knowledge of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management

Manage software and OS deployment using tools for FTE's

Manage desk side support and PC break/fix including basic administration of Windows O/S

Provide limited work direction and support to Level I technicians

Installation of primary and peripheral computer and networking hardware, to include Smart Hands support

Follow installation instructions in installation and troubleshooting desktop applications

Support of computer networks, as directed by a Level III technician or service desk support

Ticket handling based on client requirement

What we expect from you

Associate degree in Electronics and CompTIA A+ Certification

2+ years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements

Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites

Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP

Experience with Anti-spyware and Anti-virus software

Good knowledge of MS office

Very good communication skills

Ability to stick to strict deadlines

Knowledge of wireless networking

Ability to prioritize

A keen eye for detail

Good knowledge of English language

Some of the rewards in working with us

Friendly working environment

Continuous training

Private Health & Life Insurance

MyCarriera

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