Front Office Agent
Santikos Collection
- Ελλάδα
- Μόνιμη
- Πλήρης Απασχόληση
- Welcome guests and handle the check-in/check-out process in an efficient and courteous manner.
- Respond to guest inquiries and concerns, providing accurate information and resolving issues promptly.
- Assist guests with luggage, transportation arrangements, and other requests as needed.
- Maintain up-to-date knowledge of hotel services, facilities, and local attractions.
- Process payments and ensure accurate billing.
- Coordinate with other hotel departments to ensure guest requests and requirements are met.
- Handle guest complaints or issues, escalating to supervisors or management if necessary.
- Previous experience in a similar role, preferably within the hospitality industry.
- Strong customer service and interpersonal skills.
- Excellent communication skills, both verbal and written.
- High level of attention to detail and accuracy.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Proficiency in using hotel software and systems.
- Flexibility to work variable shifts, including weekends and holidays.
- Fluency in English and Greek; additional languages are a plus.