Job Description:💼 Exciting Opportunity Awaits! Patrique Mercier Recruitment ES is on the lookout for an Italian Speaking Customer Support representative for our Virtual Job & Freelance Platforms Department. Join our innovative team and help individuals navigate the world of freelancing and virtual jobs while enhancing their careers!In this engaging role, you will assist Italian-speaking users with their inquiries regarding our online platforms, ensuring they receive the best support to succeed in the freelance market. If you are passionate about helping others find their career paths and enjoy working in a dynamic environment, we would love to have you on board!Your Responsibilities
Provide exceptional customer support to Italian-speaking users via various channels, including email, chat, and phone.
Assist customers with inquiries related to virtual job opportunities and freelance platforms.
Document customer interactions accurately in our CRM system.
Collaborate with your team to meet service level objectives and continuously improve user experience.
Participate in ongoing training to stay informed about new features and industry trends.
Requirements:
Fluency in Italian (written and spoken) is essential. Your native language and nationality should be clearly stated in your C.V. and/or Cover Letter.
A strong commitment to delivering excellent customer service.
Previous experience in customer support, particularly in virtual job platforms or freelance services, is advantageous but not mandatory.
Excellent communication and interpersonal skills.
A proactive team player with a positive and customer-focused attitude.
Strong analytical skills and keen attention to detail.
Ability to work effectively in a remote environment, showcasing strong organizational skills.
Benefits:· Private Health Insurance· Training & Development· Performance Bonus· 2 Extra Salaries Per Year Fully Paid Training· Fully Paid Relocation Package ( flight, transfer and 2 weeks in hotel )· Free Greek Lessons, discounts and other perks
