Job Title: Czech/Slovak Customer Support AdvisorJob Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in Czech / Slovak. We are bringing Customer Advisors on board for our clients.You will learn fascinating insights into the hospitality industry while building a long-term career and developing your skills. No two days will be the same as you'll provide valuable and memorable experiences to a wide range of customers.What we offer:Indefinite contractCompetitive remuneration package (14 Salaries)Opportunities for international Career through our Mobility programEmployee eventsPrivate health insurance + Dental CareDaily meal voucher in Up Hellas card per working dayUp to 10% monthly performance bonusFree gym and other well-being activitiesFree rooftop cinema with Acropolis viewsEnjoy your lunch break at our brand new corporate cafeteriaWhat you'll be doing at ConcentrixManage inbound calls, emails, or live chatsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer service team targets and call handling quotasKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesWhat we're looking forProven customer support experience or experience as a client service representativeFluent in Czech / SlovakGood level of EnglishStrong focus on customer needs and understanding of how customers can behaveStrong communication, problem-solving and active listening skillsStrong written skillsAbility to multitask, prioritize, and thrive in a fast-paced and target-driven environmentSense of ownership and pride in your performance and its impact on the company's successYou appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.Concentrix Hellas is an equal-opportunity employerConcentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.Location: GRC Athens - Minwos 10-16Language Requirements: Czech (Required), English, Slovak (Required)Time Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the
